Last updated: April 1, 2025
At NICOLS, we value your trust—and we take your privacy seriously. This policy explains how we collect, use, and protect your personal data when you interact with us online through www.vnicols.com.
By using our website, you agree to the terms outlined below. If you have any questions or would like more information, we’re always here to help.
Information We Collect
We only collect information that’s necessary to provide you with the best experience possible. This may include:
- Your name and contact details (like email, phone, or shipping address)
- Order and payment information
- Messages or inquiries you send us
- Preferences you share with us (such as wishlists or saved designs)
- Technical data like your IP address or device type, collected through cookies
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Respond to your inquiries or support requests
- Personalize your experience on our site
- Send important updates or promotional emails (only if you opt in)
- Improve how our website performs and functions
- Help detect and prevent fraud or misuse
When We Share Your Data
Your information is never sold. In some cases, we work with trusted service providers—like payment processors, shipping companies, or marketing tools. They help us serve you better, and we ensure they meet strict privacy standards.
We may also share your data when legally required (for example, with tax authorities or to prevent fraud).
Your Rights
Essential Cookies
Depending on where you live, you may have the right to:
- Access or correct your information
- Ask us to delete your data
- Object to how your data is being used
- Withdraw your consent for marketing communications
- Request a copy of your data or transfer it to another service
To make a request, email us at [email protected]. We’ll respond as promptly as possible.
Cookies and Tracking
We use cookies to make our site more intuitive, understand how visitors navigate it, and show you content that’s more relevant. For a full explanation, visit our Cookie Policy.
How Long We Keep Your Data
We keep your information only for as long as necessary—typically, this means:
- Order and account information: up to 2 years after inactivity
- Legal or accounting purposes: as required by law
- Marketing data: until you unsubscribe or request deletion
Some anonymous data may be kept to help us understand long-term trends.
Keeping Your Data Safe
We follow industry best practices to protect your information. While no system is 100% secure, we are committed to safeguarding your data and continually reviewing our processes.
Third-Party Links
Our website may include links to external sites (like social media or trusted partners). We encourage you to review their privacy policies as we’re not responsible for their data handling practices.